Cancellation policy and form

Cancellation policy and form

Consumers are entitled to a right of withdrawal according to the following stipulations, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their self-employed professional activity:

A. Cancellation policy

right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
In order to exercise your right of withdrawal, you must send me (Marion Mayer, Soderstraße 102, 64287 Darmstadt, Germany, Tel.: +49 160 933 339 35, email: m@holztraum-ringe.de) a clear statement (e.g . a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation
If you revoke this contract, I have given you all payments that I have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by me have), immediately and at the latest within fourteen days from the day on which I received the notification of your cancellation of this contract. For this repayment, I use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. I can refuse repayment until I have received the goods back or until you have provided proof that you have sent back the goods, whichever is earlier.
You must return or hand over the goods to me immediately and in any case no later than fourteen days from the day on which you inform me of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
The right of withdrawal does not apply to contracts for the delivery of goods whose price depends on fluctuations in the financial market over which I have no influence and which can occur within the withdrawal period.
The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded.

B. Withdrawal Form

If you want to revoke the contract, please fill out this form and send it back.
Please note the exclusion of personalized goods!

To
Marion Mayer
Soderstraße 102
64287 Darmstadt
Deutschland
email: m@holztraum-ringe.de

I/we (*) hereby revoke the contract concluded by me/us (*)
Purchase of the following goods (*)/provision of the following service (*)

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Ordered on (*) / received on (*)


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Name of consumer(s)

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Address of consumer(s)

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Signature of consumer(s) (only if notification is on paper)

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Date
(*) Delete where not applicable

Withdrawal form 2nd attempt for download

FAQ ring selection

Yes, there is no personalization configurator on my website, because I wouldn’t even know what to set there. Much more is usually possible than a configurator would allow. If you have any questions as to whether your wishes can be implemented, call me (+49 160 933 339 35) or write me at m@holztraum-ringe.de

When you go to the checkout there is a free text field in which you can please enter the ring size, width, engraving text etc. If you missed the field, just send me an e-mail with the data.

Production usually takes two to four weeks.

If you are in a hurry, please ask BEFORE by phone.

the shipping costs are
wirhin Germany 4,50€
within EU monetary union 8,50€
to Switzerland 12,50€

For all other countries, please inquire beforehand.

I send the rings by post, the ring boxes as a consignment. Delivery to packing stations is not possible.

“Clandestine” deliveries with Hermes Shop-to-Shop are possible on request.

You can choose to pay with PayPal or in advance.

The rings offered in the shop are personalized made-to-measure products, which unfortunately cannot be exchanged according to the terms and conditions.

It is therefore all the more important that you determine the ring size in advance. Or read Giving a Ring Without a Size.

FAQ about the order process

In general, wooden rings fit just like metal rings. So the material does not play a role in determining the ring size.
Note, however, that the individual fingers of one hand have different strengths. If the ring is to be worn on a specific finger, you will need the ring size for that finger. Dehydrating drinks such as coffee, sage tea or red wine but also pregnancy can affect the measurement result.

If you don’t know your ring size and walking around town isn’t an option, you can order a ring sizer with the ring. I will then send it to you in advance free of charge.

A String, chewing gum paper, bag seals or grandma’s tape measure are definitely not suitable tools for determining the ring size at home. I can no longer change the ring size of finished rings. Expanding or compressing, as is possible with metal rings, is impossible with a wooden ring.

It is mainly a matter of personal taste how ready a ring should be.
It is generally said that a wide ring looks good on a slender finger, and a narrow ring looks better on a strong, short finger.

But it is also the case that a narrow ring tends to pinch the neighboring fingers. A washer would be the extreme. A very wide ring, on the other hand, can limit the freedom of movement of the finger.

A small ring, e.g. size 48, is 4mm narrow and 8mm wide. A medium-sized one, e.g. size 60, is narrow at 4.5mm and wide at 9mm. A really large ring, e.g. size 70, is narrow at 5mm and wide at 11mm. Medium is in between, rule of three is possible.

Luxury (most sold)
Each luxury ring in my collection is covered with a matt polished, closed layer of acrylic resin. This looks very elegant and makes it more durable and hard-wearing (a ring like this can withstand a 40° wash cycle in the washing machine).

glossy
Like luxury, only polished to a high gloss. With finely structured woods, the glossy surface emphasizes the wood structure. However, the surface can become matt or shiny over time through daily use, depending on the stress.

pure
The pur rings in my collection are stabilized with acrylic resin but not sealed. The rings are a bit more natural but also more sensitive.
Rings made of black oak are not available in “Pure” due to the structure of the wood.

I engrave in the ring using a laser engraver. The laser beam burns letters, characters or shapes into the wood. You can choose from different fonts. I can also use image templates that only consist of black and white in jpg and png format.

Light to brown wood and a ring width of 4.5 mm or more are advantageous for an engraving.

It is difficult in dark wood, because black on black is difficult to read. Here I recommend choosing the inside of the ring from a lighter wood.
It is also difficult to engrave 30 characters in a small ring. Smaller font is harder to read.

With a Bentwood ring, the wood is bent with the grain so that a ring with 3-4 thin layers of wood glued together is created from a 25-30cm long veneer strip. This process makes the ring much more statically resilient than a turned wooden ring would be, and allows a lower material thickness of 2.2 mm and upwards.

Nevertheless, a wooden ring has a limited lifespan. Comparable to floors, there are materials for eternity and some for feeling good. A metal ring lasts a lifetime, a wooden ring cannot. It will wear out like a wooden floor.
Sand and hard objects that leave dents in the wood will damage the ring. You should take off the wooden ring for gardening, climbing, playing in the sand or carrying beer crates. Showering, washing your hands or going to the sauna is no problem.

Water and heat SOMETIMES. AVOID bruising, bending or sanding.

Unfortunately, since made-to-measure rings are non-returnable, buying a ring based on an estimated size is risky. If you would like to surprise someone with a ring from HolzTraum, call me first on +49 160 933 339 35 or email me at m@holztraum-ringe.de

I have almost 100 rings in different sizes and types of wood in stock, from which you can choose one that you are happy to give away as a surprise and then return it to configure your personal dream ring.

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