General terms and conditions of business

General terms and conditions with customer information

Table of contents

1. Scope
2. Conclusion of contract
3. Right of Withdrawal
4. Prices and terms of payment
5. Terms of delivery and shipping
6. Retention of Title
5. Terms of delivery and shipping
8. Special conditions for the processing of goods according to specific customer specifications
9. Redeeming Promotional Vouchers
10. Redeeming Gift Certificates
11. Governing Law
12. Alternative Dispute Resolution

1) Scope
1.1 These General Terms and Conditions (hereinafter “GTC”) of HolzTraum, Pauline Dahlke (hereinafter “Seller”) apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter “Customer”) concludes with the Seller with regard to the Seller completes the goods presented in her online shop. The inclusion of the customer’s own conditions is hereby contradicted, unless something else has been agreed.
1.2 These General Terms and Conditions shall apply accordingly to contracts for the delivery of vouchers, unless expressly agreed otherwise.
1.3 A consumer within the meaning of these General Terms and Conditions is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. Entrepreneur within the meaning of these terms and conditions is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

2) Conclusion of contract
2.1 The product descriptions contained in the seller’s online shop do not represent binding offers on the part of the seller, but serve to enable the customer to submit a binding offer.
2.2 The customer can submit the offer via the online order form integrated in the seller’s online shop. After placing the selected goods in the virtual shopping cart and going through the electronic ordering process, the customer submits a legally binding contract offer with regard to the goods contained in the shopping cart by clicking the button that concludes the ordering process. Furthermore, the customer can also submit the offer to the seller by e-mail.
2.3 The seller can accept the customer’s offer within five days,
– by sending the customer a written order confirmation or an order confirmation in text form (fax or e-mail), whereby receipt of the order confirmation by the customer is decisive, or
– by delivering the ordered goods to the customer, whereby receipt of the goods by the customer is decisive, or
– by asking the customer to pay after placing his order.
If there are several of the above alternatives, the contract is concluded at the point in time at which one of the above alternatives occurs first. The period for accepting the offer begins on the day after the customer has sent the offer and ends at the end of the fifth day following the sending of the offer. If the seller does not accept the customer’s offer within the aforementioned period, this is deemed to be a rejection of the offer with the result that the customer is no longer bound by his declaration of intent.
2.4 When submitting an offer via the seller’s online order form, the text of the contract will be saved by the seller after the conclusion of the contract and sent to the customer in text form (e.g. e-mail, fax or letter) after the order has been sent. The seller does not make the contract text accessible beyond this.
2.5 Before submitting the binding order via the seller’s online order form, the customer can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means for better recognition of input errors can be the enlargement function of the browser, with the help of which the display on the screen is enlarged. The customer can correct his entries as part of the electronic ordering process using the usual keyboard and mouse functions until he clicks on the button that concludes the ordering process.
2.6 Only the German language is available for the conclusion of the contract.
2.7 Order processing and contact are usually made via email and automated order processing. The customer must ensure that the e-mail address provided by him for order processing is correct so that the e-mails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by the seller or by third parties commissioned to process the order can be delivered.

3) Right of Withdrawal
3.1 Consumers are generally entitled to a right of withdrawal.
3.2 Further information on the right of cancellation can be found in the seller’s cancellation policy.
3.3 The right of withdrawal does not apply to consumers who do not belong to any member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded.

4) Prices and terms of payment
4.1 Unless otherwise stated in the seller’s product description, the prices quoted are total prices that do not include statutory sales tax, since the seller according to §19 (1) UStG. is a small business owner. Any additional delivery and shipping costs are specified separately in the respective product description.
4.2 For deliveries to countries outside the European Union, additional costs may arise in individual cases for which the seller is not responsible and which are to be borne by the customer. These include, for example, costs for money transfers by banks (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs can also be incurred in relation to the transfer of money if the delivery is not made to a country outside the European Union, but the customer makes the payment from a country outside the European Union.
4.3 The payment option(s) will be communicated to the customer in the seller’s online shop.
4.4 If advance payment by bank transfer has been agreed, payment is due immediately after conclusion of the contract, unless the parties have agreed on a later due date.
4.5 When paying using a payment method offered by PayPal, the payment is processed via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: “PayPal”), subject to the PayPal Terms of Use, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or – if the customer does not have a PayPal account – subject to the conditions for payments without a PayPal account, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.

5) Delivery and shipping conditions
5.1 Goods are delivered to the delivery address specified by the customer, unless otherwise agreed. When processing the transaction, the delivery address specified in the order processing by the seller is decisive.
5.2 If the transport company sends the shipped goods back to the seller because delivery to the customer was not possible, the customer bears the costs for the unsuccessful shipment. This does not apply if the customer is not responsible for the circumstance that led to the impossibility of delivery or if he was temporarily prevented from accepting the service offered, unless the seller announced the service to him a reasonable time in advance had. Furthermore, this does not apply with regard to the costs for the delivery if the customer effectively exercises his right of withdrawal. If the customer effectively exercises the right of cancellation, the regulation made in the seller’s cancellation policy applies to the return costs.
5.3 Pick-up is possible with advance payment.
5.4 Vouchers are given to the customer as follows:
– by email

6) Retention of title
If the seller pays in advance, she retains ownership of the delivered goods until the purchase price owed has been paid in full.

7) Liability for Defects (Warranty)
7.1 If the purchased item is defective, the statutory liability for defects applies.
7.2 The customer is asked to complain about delivered goods with obvious transport damage to the delivery agent and to inform the seller of this. If the customer does not comply, this has no effect whatsoever on his statutory or contractual claims for defects.

8) Special conditions for the processing of goods according to specific customer specifications
8.1 If, according to the content of the contract, the seller owes not only the delivery of goods but also the processing of the goods according to certain specifications of the customer, the customer must provide the operator with all content required for processing such as texts, images or graphics in the file formats, formatting, image specified by the operator – and file sizes and to grant him the necessary rights of use. The customer is solely responsible for the procurement and the acquisition of rights to this content. The customer declares and assumes responsibility for having the right to use the content provided to the seller. In particular, he ensures that no rights of third parties are violated, in particular copyrights, trademarks and personal rights.
8.2 The customer shall indemnify the seller against third-party claims that the latter may assert against the customer in connection with a violation of their rights through the seller’s contractual use of the customer’s content. The customer also assumes the reasonable costs of the necessary legal defense, including all court and attorney’s fees in the statutory amount. This does not apply if the customer is not responsible for the infringement. In the event of a claim by a third party, the customer is obliged to provide the seller with all information that is necessary for the examination of the claims and a defense without delay, truthfully and completely.
8.3 The seller reserves the right to refuse processing orders if the content provided by the customer for this purpose violates legal or official prohibitions or offends common decency. This applies in particular to the provision of anti-constitutional, racist, xenophobic, discriminatory, insulting, youth-endangering and/or violence-glorifying content.

9) Redemption of promotional vouchers
9.1 Vouchers that are issued free of charge by the seller as part of promotions with a specific period of validity and that cannot be purchased by the customer (hereinafter “promotional vouchers”) can only be redeemed in the seller’s online shop and only in the specified period.
9.2 Individual products can be excluded from the voucher campaign if a corresponding restriction results from the content of the campaign voucher.
9.3 Promotional vouchers can only be redeemed before completing the ordering process. Subsequent offsetting is not possible.
9.4 Several campaign vouchers can also be redeemed for one order.
9.5 The value of the goods must at least correspond to the amount of the promotional voucher. Any remaining credit will not be refunded by the seller.
9.6 If the value of the promotional voucher is not sufficient to cover the order, one of the other payment methods offered by the seller can be selected to settle the difference.
9.7 The balance of a promotional voucher will neither be paid out in cash nor will interest be paid.
9.8 The campaign voucher will not be refunded if the customer returns the goods paid for in whole or in part with the campaign voucher within the scope of his statutory right of withdrawal.
9.9 The promotional voucher is only intended for use by the person named on it. A transfer of the promotional voucher to third parties is excluded. The seller is entitled, but not obliged, to check the material entitlement of the respective voucher holder.

10) Redeeming Gift Certificates
10.1 Vouchers that can be purchased via the seller’s online shop (hereinafter “gift vouchers”) can only be redeemed in the seller’s online shop, unless the voucher states otherwise.
10.2 Gift vouchers and remaining balances on gift vouchers can be redeemed up to the end of the third year following the year in which the voucher was purchased. Remaining credit will be credited to the customer by the expiry date.
10.3 Gift vouchers can only be redeemed before completing the ordering process. Subsequent offsetting is not possible.
10.4 Multiple gift vouchers can be redeemed for one order.
10.5 Gift Vouchers can only be used to purchase Goods and cannot be used to purchase further Gift Vouchers.
10.6 If the value of the gift voucher is not sufficient to cover the order, one of the other payment methods offered by the seller can be selected to settle the difference.
10.7 The balance of a gift voucher is neither paid out in cash nor does it bear interest.
10.8 The gift voucher is only intended for use by the person named on it. A transfer of the gift voucher to third parties is excluded. The seller is entitled, but not obliged, to check the material entitlement of the respective voucher holder.

11) Governing Law
11.1 The law of the Federal Republic of Germany applies to all legal relationships between the parties, excluding the laws on the international purchase of movable goods. For consumers, this choice of law only applies insofar as the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has his habitual residence.
11.2 Furthermore, this choice of law with regard to the statutory right of withdrawal does not apply to consumers who do not belong to any member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded.

12) Alternative Dispute Resolution
12.1 The EU Commission provides a platform for online dispute resolution on the Internet under the following link: https://ec.europa.eu/consumers/odr
This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved.
12.2 The seller is neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.

FAQ ring selection

Yes, there is no personalization configurator on my website, because I wouldn’t even know what to set there. Much more is usually possible than a configurator would allow. If you have any questions as to whether your wishes can be implemented, call me (+49 160 933 339 35) or write me at m@holztraum-ringe.de

When you go to the checkout there is a free text field in which you can please enter the ring size, width, engraving text etc. If you missed the field, just send me an e-mail with the data.

Production usually takes two to four weeks.

If you are in a hurry, please ask BEFORE by phone.

the shipping costs are
wirhin Germany 4,50€
within EU monetary union 8,50€
to Switzerland 12,50€

For all other countries, please inquire beforehand.

I send the rings by post, the ring boxes as a consignment. Delivery to packing stations is not possible.

“Clandestine” deliveries with Hermes Shop-to-Shop are possible on request.

You can choose to pay with PayPal or in advance.

The rings offered in the shop are personalized made-to-measure products, which unfortunately cannot be exchanged according to the terms and conditions.

It is therefore all the more important that you determine the ring size in advance. Or read Giving a Ring Without a Size.

FAQ about the order process

In general, wooden rings fit just like metal rings. So the material does not play a role in determining the ring size.
Note, however, that the individual fingers of one hand have different strengths. If the ring is to be worn on a specific finger, you will need the ring size for that finger. Dehydrating drinks such as coffee, sage tea or red wine but also pregnancy can affect the measurement result.

If you don’t know your ring size and walking around town isn’t an option, you can order a ring sizer with the ring. I will then send it to you in advance free of charge.

A String, chewing gum paper, bag seals or grandma’s tape measure are definitely not suitable tools for determining the ring size at home. I can no longer change the ring size of finished rings. Expanding or compressing, as is possible with metal rings, is impossible with a wooden ring.

It is mainly a matter of personal taste how ready a ring should be.
It is generally said that a wide ring looks good on a slender finger, and a narrow ring looks better on a strong, short finger.

But it is also the case that a narrow ring tends to pinch the neighboring fingers. A washer would be the extreme. A very wide ring, on the other hand, can limit the freedom of movement of the finger.

A small ring, e.g. size 48, is 4mm narrow and 8mm wide. A medium-sized one, e.g. size 60, is narrow at 4.5mm and wide at 9mm. A really large ring, e.g. size 70, is narrow at 5mm and wide at 11mm. Medium is in between, rule of three is possible.

Luxury (most sold)
Each luxury ring in my collection is covered with a matt polished, closed layer of acrylic resin. This looks very elegant and makes it more durable and hard-wearing (a ring like this can withstand a 40° wash cycle in the washing machine).

glossy
Like luxury, only polished to a high gloss. With finely structured woods, the glossy surface emphasizes the wood structure. However, the surface can become matt or shiny over time through daily use, depending on the stress.

pure
The pur rings in my collection are stabilized with acrylic resin but not sealed. The rings are a bit more natural but also more sensitive.
Rings made of black oak are not available in “Pure” due to the structure of the wood.

I engrave in the ring using a laser engraver. The laser beam burns letters, characters or shapes into the wood. You can choose from different fonts. I can also use image templates that only consist of black and white in jpg and png format.

Light to brown wood and a ring width of 4.5 mm or more are advantageous for an engraving.

It is difficult in dark wood, because black on black is difficult to read. Here I recommend choosing the inside of the ring from a lighter wood.
It is also difficult to engrave 30 characters in a small ring. Smaller font is harder to read.

With a Bentwood ring, the wood is bent with the grain so that a ring with 3-4 thin layers of wood glued together is created from a 25-30cm long veneer strip. This process makes the ring much more statically resilient than a turned wooden ring would be, and allows a lower material thickness of 2.2 mm and upwards.

Nevertheless, a wooden ring has a limited lifespan. Comparable to floors, there are materials for eternity and some for feeling good. A metal ring lasts a lifetime, a wooden ring cannot. It will wear out like a wooden floor.
Sand and hard objects that leave dents in the wood will damage the ring. You should take off the wooden ring for gardening, climbing, playing in the sand or carrying beer crates. Showering, washing your hands or going to the sauna is no problem.

Water and heat SOMETIMES. AVOID bruising, bending or sanding.

Unfortunately, since made-to-measure rings are non-returnable, buying a ring based on an estimated size is risky. If you would like to surprise someone with a ring from HolzTraum, call me first on +49 160 933 339 35 or email me at m@holztraum-ringe.de

I have almost 100 rings in different sizes and types of wood in stock, from which you can choose one that you are happy to give away as a surprise and then return it to configure your personal dream ring.

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